Refunding an Order

  1. Go to the Orders page.
  2. Select the Order you wish to refund.
  3. Add in the amount you wish to refund for each payment category. This is usually the same amount as the amount paid as the admin fee is deducted separately.
  4. If the payment category is a negative amount e.g a discount, then the refund on that option needs to be a negative amount, see example below.
  5. Most events will withhold an admin fee. The admin fee amount for the event is shown at the top of the screen.
  6. If refunding cents make sure to use both decimal points. e.g $2.50.
  7. Select the blue Refund button. A pop up box will appear to confirm the amount of the refund. Riders cannot be refunded more than they initially paid.
  8. If the amount is correct then select OK to process the refund. If the amount is incorrect then select the black cross and then correct the amounts.
  9. Refunds will return to the account used to pay for the entry. You can see if the amount paid was paid via Credit Card or Paypal. If an Order was paid via Direct Deposit or a Voucher you will not be able to refund it and will need to contact the Event Secretary Office.