We understand that from time to time unforeseen circumstances occur and it is necessary to scratch from an event.
There are standard Scratching refund policy rules for some Associations and some disciplines, but clubs have ultimate discretion on all refunds. EventSecretary are only authorised to refund based on the policy listed for the event.
Before Closing: generally if it is before closing you will be entitled to a refund minus admin fee.
After Closing: after closing the refund policy differs greatly between associations and disciplines and clubs. You should consult the online entry site and the Event Information or ask prior to entering.
Waitlisted entries: are usually eligible for a full refund if a place is not offered.
Clinic, Camps, Rallies - For these types of events there is often no refund after closing unless your place can be filled from the waitlist.
Certificates: these must be from a qualified Veterinarian or your Medical Doctor. They must have the clinic letterhead, the date, the correct name of horse or rider, the provider's number and the qualification of the provider listed.
Online certificates: Most Host organisations do not accept online certificates - check with the event before submitting one as refusal often offends. The host organisation is not obliged to accept online certificates.
Products/Items that are booked and paid for such as Meals, Ice, Yards, merchandise etc. may not be refundable after a certain date, always check with the particular event host organiser.
Donations, fundraising, raffle tickets are usually non-refundable
Events - Postponed
Usually if an event is postponed you will be given the option to stay in the draw for the new date or eligible for a refund either in full or sometimes minus a small admin fee $5-$10 to cover incurred costs. Many events "wear" the costs in favour of goodwill. The decision to apply an admin fee is made by the Host Organisation and is retained by the Host organisation to offset their incurred costs.
There is usually a confirmation date by which you have to declare if you are staying in the draw or scratching to be eligible for the refund.
After the confirmation date the normal scratching refund rules apply.
Events - Cancelled
Usually if an event is cancelled all riders are given a refund minus admin fee.
The admin fee is set by the Host organisation and retained by the Host organisation to offset their incurred costs. Sometimes the club may provide a full refund but this is the exception.
When you enter an event you agree to the terms and conditions of the event including the scratching refund policy.
Please read the scratching refund policy for the event and please take this into consideration before entering.
Waitlisted Entries Process:
Sometimes the host organisation may be able to add more classes or divisions, but this is subject to the facilities and available officials - judges, coaches, instructors etc.
Often you will be waiting for someone in the draw to scratch.
We cannot predict when or if we will be notified of a suitable scratching.
Usually we only contact waitlisted riders to fill a place up until 5pm the night before the event, unless you have specifically asked to be contacted beyond this time.
When we are notified of a suitable place we will email the next rider on the waitlist.
If it is less than 48 hours before the event we will also SMS.
If there are a lot of people on the waitlist we may SMS or phone you earlier if there are a lot of riders on the waitlist we may also SMS to ensure the place gets filled.
If you are on the waitlist and offered a place we anticipate that you will accept the place.
If you no longer wish to accept a place if offered please notify by email the Event Secretary listed in the Event summary at your earliest convenience.
Declining an offered place will incur an admin fee.
If you are not offered a place you will be eligible for a full refund - this will usually be processed on the first business day following the event.